Delivery
At Equialert, we strive to ensure your shopping experience is as smooth and convenient as possible. We offer a range of shipping options to meet your needs and keep you informed every step of the way. Below, you’ll find answers to common questions about our delivery services.
What are the shipping options and delivery times for my order?
What are the shipping options and delivery times for my order?
At Equialert, we offer several shipping options to accommodate your needs:
- Standard Shipping: Delivers within 5-7 business days.
- Express Shipping: Delivers within 2-3 business days.
- Overnight Shipping: Delivers the next business day if the order is placed before 2 PM.
Please note that delivery times may vary based on your location and any external factors affecting shipping services.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your Equialert account, navigate to the "Order History" section, and click on the "Track Order" button next to your order details to get real-time updates on your shipment.
Do you ship internationally?
Do you ship internationally?
Yes, Equialert ships to many international destinations. Shipping rates and delivery times may vary depending on the destination country. Please refer to our Shipping Information page for details on international shipping options, rates, and estimated delivery times. Note that customs fees, import duties, and taxes may apply and are the responsibility of the recipient.
Return
Your satisfaction is our top priority at Equialert. If you're not completely happy with your purchase, our return policy is designed to be simple and hassle-free. Find answers to frequently asked questions about returns below to make the process easy and straightforward.
What is your return policy?
What is your return policy?
At Equialert, we want you to be completely satisfied with your purchase. If you are not, you can return the item within 30 days of receipt for a full refund or exchange. The item must be in its original condition, unused, and with all original packaging and tags intact. To initiate a return, please visit our Returns Center on the website and follow the instructions.
How do I return an item?
How do I return an item?
To return an item, follow these steps:
- Visit our Returns Center and log into your account.
- Select the order you wish to return and click on the "Return Item" button.
- Fill out the return form and print the prepaid return shipping label.
- Pack the item securely in the original packaging, including the return form and the shipping label.
- Drop off the package at any designated shipping carrier location.
Once we receive your return, we will process your refund or exchange within 5-7 business days. You will receive a confirmation email once the return has been processed.
What should I do if I receive a damaged or defective item?
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. You can reach us via email atsupport@equialert.comor call us at [phone number]. We will arrange for a replacement or a full refund, including any shipping costs incurred. Please provide your order number and a description of the issue to expedite the process.
