FAQ

Have questions? We have answers.

Orders

All your questions about orders

How to place my order?

Choose the right product for you, press "buy now" and you are almost ready. Fill in all the details and complete the payment. Your order is now succesfull!

Can I changer or cancel my order?

Yes, you can change or cancel the order in your customer account or send an email to customer@equialert.com

How do I know if my order is succesful?

You will receive an order confirmation by email.

Do I get an invoice?

Please contact customer@equialert.com to request an invoice. Make sure to complete all details for your request.

SHIPPING

All your questions about shipping

What are the shipment costs?

Shipping to the Netherlands is free! Other shipments will be calculated at the checkout.

What are the delivery times?

All shipments within the Netherlands will be delivered the next day after placing order. Shipment to other countries will take 1-5 working days.

How can i track my order?

After placing the order you will receive a track & trace code by email.

Do you ship internationally?

Yes, we love it!

SERVICE

All your questions about service

How do I get in contact?

Just fill in the form on our website or contact by email customer@equialert.com

What are the working hours?

Our customer serviceteam is there for you from Monday to Friday 8.00-18.00.

What is the responding time?

On working days we do our best to respond within 12 hours.

I need product advice, what should I do?

We are here to help! Please contact customer@equialert.com or fill in the contactform at our website.

FAQ